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(continued from Messaging Setup)

Message Types

Message types (or more correctly Message Line Types) allow the body of a message to display/print different detail depending on the type of service.

The text in Example 3: Message Line Types is from an example Agent Confirmation message. There are three types of service in this reproduced portion of the message:

Each of these services has different types of information that needs to be output, and with Message Line Types, the information to output per service and the layout can be controlled.

Example 3: Message Line Types

A common misconception is that it is necessary to have a Message Line Type for every different Service Code that has been set up (see Service Codes). This is not so. In reality, there are only 4 or 5 different types of service information that require a Message Line Type:

  1. Accommodation service message line type—this needs to specify In Date/Out Date; Room Types, service description etc.
  2. A Single Date service message line type—This can encompass Transfers, Meals, Sightseeing, Flights etc. and needs to specify the service date, the service type, the service description, pick-up and drop off details etc.
  3. A Double Date (Non-accommodation) service message line type—Includes Rental Vehicles, Extended Touring etc. where the detail needs to include the service start date, the service end date, the service type, the service description, pick-up and drop off details etc.
  4. A Generic Unassigned message line type based on the Single Date type which can be used for all other services that don’t fall into the category of the first three.

In some instances a Blank Message Line Type may be needed.

When a Database Service is created, the applicable Message Line Type is can be selected for attachment to the service in the database service Message Defaults screen. This then means that when a message is output, Tourplan knows (based on the individual services) which of the message line types to use.

On initial entry to the Message Types node, any existing records will display.

Screen Shot 121: Message Types Scroll

The column headings at the top of the scroll are the only column headings available in this screen.

 

To modify an existing Message Type description, highlight the row and double click.

To delete an existing Message Type, highlight the row and click the Delete button in the button bar.

The Code field cannot be changed. Message Types cannot be deleted if they have been used in Message Formats or attached to services in the Product Database.

 

To create a new Message Type, click the Insert button in the button bar.

Screen Shot 122: Message Type Dialogue

Code (2 Chars)

A code for the Message Type

Description (40 Chars)

The Message Type Description.

Screen Shot 123: Completed Message Type Dialogue

OK

Click the OK button to save the Message Type record.

Cancel

Click Cancel to canel setting up the Message Type record, or to return to the scroll.

 

(continued in Language)

 

Tourplan iS V2.07 System Setup Training Guide

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